Transparency about how we protect your data, our security practices, and our commitment to compliance.
We keep personal data only as long as necessary for the purposes described, including legal, regulatory and dispute-resolution needs.
| Data Type | Retention Period | Rationale |
|---|---|---|
| Account profile data | While active + 90 days | Account administration, security |
| Support tickets | 24 months | Support continuity |
| Uploaded bills | Application + 12 months | Evidence, dispute handling |
| Signed LoA & contracts | Contract life + 6 years | Legal evidence, disputes |
| Switching workflow records | Contract life + 6 years | Audit, dispute resolution |
| Bank details | Deleted after supplier submission | DD setup only |
| Application logs | 30-90 days | Security, troubleshooting |
| Audit trail logs | Contract life + 6 years | Compliance traceability |
| Cookie consent records | 6 years | Evidence of consent |
| Analytics data | 14-26 months (configurable) | Site measurement |
| Free bill check: uploaded file | Not kept by Meet George | Read by an AI service (Google, via Vercel) to give the result |
| Free bill check: business name and postcode | Deleted within 2 days | Longer only with a reminder, a team request or an account (see our privacy policy) |
| Free bill check: reminder contacts | 60 days after the later of consent and window opening (18 months with no window date) | Deleted at once on unsubscribe |
| Free bill check: team requests | Request closed + 90 days (max 12 months after last contact) | Includes the meter number the team needs to price the supply |
| Free bill check: scrambled meter reference | 13 months | Recognise a meter checked before |
| Free bill check: bill facts and result | 13 months, then anonymised | Service measurement; usage banded and dates cut to the month |
| Incomplete applications | 90 days | Allow resume, fraud checks |
| Inactive accounts | Review at 24 months | Data minimisation |
You have the right to request erasure of your personal data. Some data may be retained for legal or compliance reasons.
Contact privacy@meetgeorge.co.ukQuestions about our security or privacy practices? Contact us at privacy@meetgeorge.co.uk
