Transparency about how we protect your data, our security practices, and our commitment to compliance.
We keep personal data only as long as necessary for the purposes described, including legal, regulatory and dispute-resolution needs.
| Data Type | Retention Period | Rationale |
|---|---|---|
| Account profile data | While active + 90 days | Account administration, security |
| Support tickets | 24 months | Support continuity |
| Uploaded bills | Application + 12 months | Evidence, dispute handling |
| Signed LoA & contracts | Contract life + 6 years | Legal evidence, disputes |
| Switching workflow records | Contract life + 6 years | Audit, dispute resolution |
| Bank details | Deleted after supplier submission | DD setup only |
| Application logs | 30-90 days | Security, troubleshooting |
| Audit trail logs | Contract life + 6 years | Compliance traceability |
| Cookie consent records | 6 years | Evidence of consent |
| Analytics data | 14-26 months (configurable) | Site measurement |
| Incomplete applications | 90 days | Allow resume, fraud checks |
| Inactive accounts | Review at 24 months | Data minimisation |
You have the right to request erasure of your personal data. Some data may be retained for legal or compliance reasons.
Contact privacy@meetgeorge.co.ukQuestions about our security or privacy practices? Contact us at privacy@meetgeorge.co.uk
