Last updated on 4 January 2026
Meet George Limited (“Meet George”, “we”, “us”, “our”) provides a UK business energy comparison and switching platform. We are registered in England and Wales (company number 15747538) with our registered office at 18 Albert Road, Bournemouth, Dorset, BH1 1BZ.
By creating an account or using the service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.
This service is provided to businesses only (including sole traders, limited companies, LLPs and trusts).
By using the service, you confirm that:
B2B-only notice: This Service is provided to businesses only. The Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply.
We help you compare tariffs and switch business energy suppliers through a digital self-service process. We are not an energy supplier.
Suppliers are responsible for:
Parts of the service operate asynchronously (for example, document extraction, portal/supplier lookups, signing workflows, and sending notifications). This means some steps may take time to complete and may depend on the availability and response times of suppliers, partners, and third-party systems.
We do not guarantee that any quote will remain available or that any switch will complete.
To act on your behalf with suppliers, you may be required to sign a Letter of Authority (LoA). You may also sign supplier contracts digitally within the platform.
You are responsible for reviewing LoA and contract terms before signing.
Our platform may use AI to:
AI outputs can be wrong. You must verify key details and make your own decisions. We do not provide legal, financial, tax or other professional advice.
More information about how our AI-assisted features are designed to work, and the safeguards we are designed to implement, is set out in our AI Transparency & Ethics Policy.
We may introduce credit checking to reduce failed applications. Where we do, we will clearly inform you before a check is performed. Some suppliers may run their own checks regardless.
If eligibility checks indicate you are unlikely to qualify for certain tariffs, we may filter those options to avoid wasted effort and failed submissions.
We do not charge customers for switching. We earn commission from suppliers (directly or via brokerage partners) when switches complete and/or while supply continues.
We process personal data in accordance with our Privacy Policy. You agree that we may share information with suppliers and operational partners as required to obtain quotes, set up contracts, and manage the switching process.
Where you provide bank details for Direct Debit set-up, these are passed to the relevant supplier(s) for contract administration and are not retained by us beyond short-lived technical processing needs.
Current vendor/sub-processor information (including regions and international transfer mechanism) is published in our Trust Centre: meetgeorge.co.uk/trust-centre
We may apply rate limits and other fair use controls to protect the service, prevent abuse, and ensure availability for all users. You must not attempt to bypass these controls (including by using bots, automation, or multiple accounts to exceed limits).
You agree to:
You must not:
We may suspend or terminate access if we reasonably believe you have breached this section.
To protect the service and other users, we may monitor, rate-limit, and log activity (including security and audit logs) and may investigate suspected misuse, fraud, or security incidents. This is done in line with our Privacy Policy.
You retain ownership of the documents and content you upload. You grant us a limited, non-exclusive licence to host, process, and transmit that content solely as necessary to provide the service, comply with legal obligations, and enforce these Terms.
You can request account closure via in-product controls (where available) or by contacting support. We may suspend or terminate accounts if:
On termination/closure, we will handle your data in line with our Privacy Policy, including retention where necessary for legal claims or compliance.
We do not guarantee uninterrupted availability or that the service will be error-free. The service relies on third-party systems (including supplier systems, brokerage/portal integrations, e-signature providers, communications providers, and other infrastructure vendors). Outages or changes in those systems may affect availability or outcomes. We may modify, suspend, or discontinue parts of the service, and may add or remove features.
We do not guarantee that you will save money by switching. Quotes and outcomes depend on supplier terms, eligibility, market conditions, and your usage.
We treat customer business and energy information as confidential and use it only to provide the service and operate our business. This does not limit disclosures required for quoting/switching, to comply with law, or as described in the Privacy Policy.
We are not responsible for failure or delay caused by events outside our reasonable control (including supplier/partner outages, third-party platform failures, internet or cloud provider outages, industrial action, or regulatory changes).
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or any liability that cannot legally be limited.
Subject to the above, and to the maximum extent permitted by law:
Liability cap: Our total aggregate liability to you in connection with the service (whether in contract, tort, negligence or otherwise) is capped at an amount equal to 12 months of commissions earned by us from the relevant customer account.
If you have a complaint about our service (including switching support or AI-assisted features), please follow our Complaints Procedure published on our website. We aim to acknowledge complaints promptly and respond within the timeframes set out there.
If we cannot resolve your complaint within 8 weeks, or we issue a deadlock letter, eligible business customers may be able to escalate the complaint to the Energy Ombudsman under the Ombudsman’s scheme rules. The Ombudsman’s decision is binding on us but not on you.
If we cannot resolve a dispute, either party may pursue legal remedies in the courts of England and Wales.
You agree that contractual notices may be provided electronically, including via email and/or platform notifications.
If we do not enforce a provision of these Terms immediately, that does not waive our right to enforce it later.
We may update these Terms from time to time. If changes are material, we will notify you via email or platform notification. Continued use after changes take effect constitutes acceptance.
These Terms, together with our Privacy Policy, form the entire agreement between you and Meet George relating to your use of the Service.
We may assign or transfer these Terms to a successor entity or in connection with a business transfer. You may not assign your rights or obligations without our written consent.
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
No third party has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.
Sections that by their nature should survive termination will do so, including: AI disclaimers, acceptable use, user content licence, confidentiality, liability, disputes, governing law, and survival.
These Terms are written in English. If translated, the English version prevails in case of conflict.
