Terms of Use

Welcome to Meet George! We’re excited to have you as a user of our AI-powered energy bill analysis and tariff switching service. Before you get started, please take a moment to read through our Terms and Conditions outlined below.

By using our platform, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using Meet George.

1. Introduction

Welcome to Meet George Limited (“Meet George”, “we”, “us”, “our”). This Terms of Use document explains the rules and obligations when you visit our website (www.meetgeorge.co.uk) and use our AI-powered home energy switching platform (the “Service”).

Meet George Limited is registered in England and Wales under company number 15747538, with a registered office at 18 Albert Road, Bournemouth, Dorset, United Kingdom, BH1 1BZ.

By accessing or using our website and services, you agree to comply with these Terms of Use. If you do not agree with any part of these terms, please refrain from using Meet George.

2. AI Recommendations Disclaimer

Our AI-powered system provides tariff recommendations based on your uploaded energy bill. These recommendations are for informational purposes only and should not be considered financial advice. Users should verify details with their chosen supplier before making a switching decision.

Meet George does not guarantee that an AI-generated recommendation is always the best available option. Users are encouraged to compare tariffs independently before committing to a switch.

3. Third-Party Supplier Responsibility

Meet George is an independent platform and is not affiliated with any energy provider. While we facilitate energy switching, we do not supply energy ourselves.

Once a switch request is submitted, the energy supplier is solely responsible for processing the switch. We do not control or influence their pricing, terms, or approval decisions. Any issues arising from a supplier’s refusal, delay, or modification of a switch request must be resolved directly with the supplier.

Meet George is not responsible for:

• Changes in supplier terms or pricing after a switch request has been submitted.
• A supplier’s failure to process a switch request.
• Billing disputes or errors caused by the supplier.

4. Services Provided

Meet George provides an AI-powered energy bill analysis and tariff switching service. Our service enables users to upload their energy bills, receive AI-powered analysis of their energy usage, and access available energy tariffs from suppliers we partner with.

5. User Eligibility

• The service is available to UK residents aged 18 and over.
• Users must be the homeowner, leaseholder, or have explicit authorisation to switch energy suppliers for the property they are acting on behalf of.
• Users must not impersonate another person or attempt to switch an energy account without proper authority.

6. User Responsibilities

• Users are responsible for ensuring that the information they provide is accurate and up to date.
• Users should review and verify all AI-generated recommendations before making any decisions.
• Meet George is not liable for errors resulting from incorrect or incomplete information uploaded by the user.

7. Data Security & Breach Response

Meet George implements security measures to protect personal data. These include AES-256 encryption for stored data, TLS 1.3 encryption for data transmission, and Role-Based Access Control (RBAC) to limit access to sensitive data.

We also have a Data Breach Response Plan in place. In the event of a data breach affecting personal information, we will investigate the incident, notify affected users as required under UK GDPR, and take appropriate action to mitigate any risks.

For more details on how we secure user data, see our Privacy Policy.

8. Intellectual Property

• All content, trademarks, and materials on Meet George’s platform are owned by or licensed to us, except where third-party rights apply.
• Users may not reproduce, distribute, or modify content without prior written consent.
• The Meet George platform, branding, user interface, and proprietary data processing methods are exclusively owned by Meet George Limited.
• AI technology used within the platform is based on third-party enterprise AI models. Meet George does not claim ownership of these models but retains control over proprietary algorithms, prompts, workflows, and system integration that enhance AI-generated insights.
• Any unauthorised use of Meet George’s trademarks, branding, or proprietary technology is strictly prohibited.

9. Limitation of Liability

Meet George shall not be held liable for:

• Indirect, incidental, or consequential damages arising from the use of our AI recommendations.
• Any increase in energy costs due to a failed or delayed switch.
• Errors caused by third-party energy suppliers failing to honour a switch request.
• Decisions made by users based on AI recommendations. Users acknowledge that AI-generated insights may contain inaccuracies and should verify critical details independently.

10. Dispute Resolution

If a user has a complaint, they should first contact complaints@meetgeorge.co.uk to resolve the issue.

If the complaint relates to an energy supplier, we may advise the user to contact the supplier directly.

Consumers also have rights under the UK Consumer Rights Act 2015 and may seek independent legal advice if needed.

11. Legal & Trademark Disclaimer

Meet George is an independent AI-powered energy comparison service and is not affiliated with, endorsed by, or connected to Walmart, Asda Stores Limited, George at Asda, or any related entities.

All trademarks and brand names mentioned belong to their respective owners. This disclaimer ensures that no customer mistakenly believes Meet George is associated with Walmart, Asda or any of its brands.

12. Updates to Terms

Meet George reserves the right to update these Terms. Users will be notified via email or a prominent website notice if material changes occur. Continued use of the service implies acceptance of the latest version.

For questions, contact legal@meetgeorge.co.uk.