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Government consultation response

Proposed Ofgem Regulation for Business Energy Brokers

Energy broker regulation in the UK is coming. This page summarises the official publications, what the new TPI licensing rules mean for SMEs, and how Meet George is already building for a regulated future.

Last updated: 25 January 2026

Illustration of a confident business owner in an orange jacket standing in their shop, surrounded by a protective orange glow. On the left, tangled grey lines represent the chaos of unregulated brokers. On the right, clean organised pathways with checkmarks represent the clarity that regulation brings.

What could change if Ofgem regulates brokers?

No legislation has passed yet, but the consultation gives a clear direction. Ofgem is expected to introduce broker licensing requirements, enforce commission disclosure, and ban the behaviours that harm business energy customers today.

Expected to be banned

  • Undisclosed commissions embedded in unit rates
  • Pressure selling and aggressive call scripts
  • Single-supplier funnels dressed up as comparisons
  • Operating without registration or accountability

Expected to be required

  • Transparent commission disclosure in p/kWh
  • Multiple supplier options with written rationale
  • Documented, pressure-free sales processes
  • Registration with Ofgem and ADR membership

Source: Government response to TPI consultation (gov.uk)

Why is Government pushing regulation now?

These are direct quotes and statistics from the consultation response on energy market reforms. They're also the problems we founded Meet George to solve.

88%

"Sales issues represented 88% of complaints to the Energy Ombudsman." (DESNZ TPI Consultation, 2024)

Meet George removes pressure selling entirely. Our journeys are self-service, documented, and auditable.

Undisclosed fees

"TPIs charging hidden fees" and "most profitable decision can be directly opposed to best interest of customers."

We're supplier agnostic and publish wholesale rates plus our 1p/kWh fee.

Pressure

"Predatory sales tactics" and "pressure selling" are rife.

Our model is zero-pressure by design. No cold calls and no scripts. AI-powered analysis you can enjoy at your own pace.

Source: Government response to TPI consultation

Government case study

What happened in the "Ramona" case study?

The consultation shares Ramona's story to explain why regulation is needed. According to the consultation, she was quoted £500/month but billed £2,000/month after the broker added undisclosed commission and did not share alternatives.

  • Only one supplier ever shown - the consultation found the broker did not present alternatives.
  • Undisclosed fees - the commission was buried inside the unit rate.
  • No redress - she had nowhere to escalate the issue.

Source: Government response to TPI consultation

How Meet George would handle this

  • Bill forensics - the report would highlight the uplift immediately and quantify the broker's commission.
  • Multi-supplier options - at least three vetted tariffs with transparent cost breakdowns.
  • Ombudsman access - escalation pathways built in, with Ofgem registration ready.
  • Documented consent - every decision stored in-app, aligned to our Trust Centre controls.
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How is Meet George preparing?

We built Meet George around the expected Ofgem compliance requirements so UK businesses don't have to wait for legislation to benefit from transparent energy switching.

Meeting expected requirements today

Ready now

Transparent commission

Every report shows wholesale rates, non-commodity charges, and our flat 1p/kWh fee side-by-side.

Ready now

Multi-supplier comparisons

We work with 20+ suppliers and present options with written reasoning, not single-tariff funnels.

Ready now

Pressure-free journeys

The platform is self-service with human support. No call targets, no closing scripts, full audit trails.

Additional readiness

Energy Ombudsman registered

ADR access is already in place so customers have formal escalation channels today.

Ofgem registration playbook

Our compliance documentation and process controls are ready. We'll apply as soon as Ofgem opens the register.

Technology-first operations

Automated logging, pricing engines, and supplier integrations mean ongoing compliance is scalable.

When could broker regulation take effect?

The Government has not confirmed dates for TPI regulation. This is our best interpretation of the expected timeline for SME energy protection measures based on industry briefings.

October 2025

Consultation response published

DESNZ confirms intention to regulate TPIs and tasks Ofgem with designing the regime.

Meet George: Align product roadmap, publish this hub, expand supplier partnerships.
2026 (expected)

Legislation drafted and introduced

Secondary legislation likely introduced when parliamentary time allows. Ofgem consults on licensing specifics.

Meet George: Finalise compliance playbook, prepare application pack, extend reporting tooling.
2027 (expected)

Ofgem opens broker registration

TPIs invited to apply for authorisation. Transition period likely before full enforcement.

Meet George: Submit Ofgem application immediately, publish registration status.
2028+ (expected)

Full enforcement

Only registered, transparent brokers remain. Ofgem monitors conduct and commission disclosure.

Meet George: Continue iterating compliance tooling, publish quarterly transparency reports.

Timings may change. We'll revise this timeline as soon as the Government or Ofgem publish confirmed dates.

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