A voluntary code, administered by RECCo, that sets standards for how energy brokers treat business customers. Meet George signed it because it describes how we already work.
We're one of only
72
companies to have signed
Both counts as of October 2026. See the live signatory list.
About the Code
It's a set of standards for third-party intermediaries (TPIs) - the official term for energy brokers and comparison services.
It's produced and administered by RECCo, the independent body that runs the Retail Energy Code: the Ofgem-regulated code governing retail energy markets in Great Britain.
Signatories commit to seven principles, from showing how they're paid to having a route for complaints.
Why we signed
The Code is voluntary, and most brokers haven't signed it.
We signed because it describes how we already operate: a fee you can see, fair treatment and no pressure tactics. It isn't a new commitment - it's a public record of one we already made.
If you've been let down by an energy broker before, we understand the scepticism. That's what the Code is for.
The seven principles
Each principle as the Code names it, and what it means when you use Meet George.
We tell you upfront that we're an intermediary, how we're paid and who pays our fee - you do, through your supplier.
Before you sign, you see our 1p/kWh fee and how it's calculated, which suppliers we approached and the prices they quoted.
We only recommend contracts that suit your business, explain the key terms and any termination fees, and never pressure you to sign.
A published complaints procedure, and the Energy Ombudsman as our independent dispute scheme.
Your data is handled under UK data protection law. We're registered with the ICO and control who can access it.
Everyone at Meet George is trained on the Code's principles, and we keep records to prove it.
Principle 7
We keep evidence that we meet the Code and check our activities against it. Signing is the start, not the end.
In practice
From your first quote to the day something goes wrong.
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Our Alternative Dispute Resolution scheme is the Energy Ombudsman, which handles disputes for small and micro businesses. If you're unhappy with how we've handled a complaint, you can take it there for free.
Common questions
What it is, who's signed it and what to do if something goes wrong.
The TPI Code of Practice is a voluntary set of standards for third-party intermediaries - energy brokers and comparison services - selling energy to businesses. It's produced and administered by RECCo, the body that runs the Ofgem-regulated Retail Energy Code, and has seven principles covering transparency, pricing, fair treatment, dispute resolution, data protection, training and compliance.
As of October 2026, only 72 companies had signed the TPI Code of Practice - fewer than 4% of the 1,999 active brokers on the Energy Ombudsman's register. The Code is voluntary and most brokers choose not to sign.
No. The Code is voluntary, so a broker can sell business energy without signing it. Signatories commit to its seven principles, including telling you their commission and how it's calculated before you sign a contract.
RECCo publishes the list of signatories on the REC portal (recportal.co.uk/tpis). Meet George signed on 22 January 2026 and appears on that list.
Contact us first and we'll follow our published complaints procedure. If you're unhappy with how we've handled it, you can take it to the Energy Ombudsman, our Alternative Dispute Resolution scheme, for free, independent resolution.
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