AI Transparency

We use AI to help you understand your energy bills and find better deals. Here's how it works and the safeguards we have in place.

What AI Is Used For

Document Extraction

Automatically extract tariff, usage, and meter data from uploaded bills and contracts to reduce manual entry.

Q&A Assistance

Answer questions about your contract terms and energy usage to help you understand your options.

Tariff Recommendations

Suggest suitable tariffs based on your business profile and usage patterns.

Human Oversight & Control

We do not make solely automated decisions that have legal or similarly significant effects on you. You remain in control and must review and confirm any switch. AI assists but does not decide.

AI Safeguards

Data Minimisation

We send only relevant information to AI providers and minimise personal data where practical.

No Training on Your Data

We configure AI providers to restrict training on customer content using business-oriented settings.

Verification Required

AI outputs can be wrong. You must verify key details and make your own decisions.

Audit & Monitoring

We monitor AI interactions for quality, safety, and reliability without storing unnecessary personal data.

Important

• AI outputs can be wrong - always verify key details
• We do not provide legal, financial, tax or other professional advice
• Final decisions about switching are always yours to make

Learn More

For detailed information about our AI-assisted features, safeguards, and third-party AI provider controls, see our full policy.

AI Transparency & Ethics Policy

Security, Privacy & Compliance