TL;DR: Key Takeaways
- United Gas & Power (UGP) is a Yorkshire-based business-only energy supplier with a 4.9/5 Trustpilot rating and dedicated account management.
- Our history: UGP was Meet George’s first supplier partner - they believed in our vision when we were just starting out. We’re grateful for that trust.
- The service: Dedicated account managers, quotes within 15 minutes, 100% renewable options, and contracts from 1-4 years.
- No surprises: UGP specialises in fixed, all-inclusive tariffs - the idea being that your rate covers everything.
- Our fee: A transparent 1p/kWh shown separately from UGP’s base rate - no hidden uplift.
Why Did UGP Become Meet George’s First Supplier Partner?
Every startup has a moment when someone takes a chance on them. For Meet George, that was United Gas & Power.
When we were a new platform with an unproven model, UGP was the first energy supplier to sign a TPI agreement with us. They saw what we were trying to build - transparent, self-service energy switching - and decided it was worth supporting.
As Dylan Cawley, Account Manager at UGP, puts it:
Anyone who’s worth their salt knows Meet George is a game changer.
We don’t forget that. And while we now have multiple supplier partners (including UrbanChain and Tem.Energy), UGP will always be our founding supplier partner.
Who Is United Gas & Power?
United Gas & Power (UGP) is a business-only gas and electricity supplier headquartered in Leeds, West Yorkshire. The company was founded in 2013 as Lancashire Gas & Power by Phillip Kane, Ross Taylor, and Mohammed Hafeez.
In 2018, Ross Taylor led the company’s transition to become the UK’s first 100% renewable business energy supplier, a commitment that continues today through their partnership with the Yorkshire Dales Millennium Trust (opens in new tab) and initiatives like “Together for Trees.”
UGP serves approximately 2,700 business customers across the UK.
What Makes UGP Different?
Unlike the Big Six energy suppliers or large challenger brands, UGP has positioned itself as a service-first alternative for businesses who want more than a faceless utility relationship.
Their key differentiators:
| Feature | What It Means |
|---|---|
| Dedicated account managers | Every business gets a named contact, not a call centre queue |
| Fast response times | Quotes within 15 minutes, query responses within 3 days |
| 100% renewable options | Genuine green tariffs for businesses prioritising sustainability |
| Flexible contract terms | 1 to 4-year fixed contracts (Smart Fix products) |
| Smart meter rollout | Free installation to enable accurate billing and usage insights |
UGP’s Customer Reviews
UGP has a 4.9/5 star rating on Trustpilot (opens in new tab) from over 900 verified reviews, with 92% being 5-star ratings.
What customers consistently praise:
- Account management - named contacts who know their business
- Responsiveness - quick answers to questions and issues
- Billing clarity - straightforward, understandable bills
- Onboarding experience - smooth switching process
What some customers criticise:
- Contract release delays - some report slow processing when switching away
- Pricing competitiveness - UGP isn’t always the cheapest on headline rates
UGP responds individually to every Trustpilot review - positive and negative - which indicates genuine engagement with customer feedback.
UGP’s Approach: Stability Over Speed
One thing that sets UGP apart is their focus on long-term business relationships rather than rapid customer acquisition. This philosophy shapes everything they do.
Fixed, All-Inclusive Tariffs
Many suppliers offer low headline rates but pass through variable network charges separately. When DUoS, TNUoS, or capacity charges increase, your bill goes up unexpectedly.
UGP takes a different approach. Their Smart Fix tariffs are genuinely fixed and all-inclusive - your unit rate covers everything. No surprise bills. No mid-contract cost increases. The rate you sign is the rate you pay.
For businesses that need budget certainty, this matters more than chasing the absolute lowest headline rate.
Diligent Risk Management
UGP may request a security deposit from some customers. This isn’t a barrier - it’s a sign of careful risk management.
Why this matters:
Some suppliers accept every customer regardless of credit risk. When those customers default, the supplier either:
- May need to factor higher bad debt costs into their pricing
- Risks financial instability (remember the supplier failures of 2021-2022?)
UGP’s approach is different. By being selective and sometimes requiring deposits, they maintain a healthier customer base. This means:
- Lower bad debt costs passed to customers
- Greater financial stability as a business
- Confidence they’ll still be trading when your contract ends
The key point is: A supplier that asks the right questions upfront is more likely to be around for the long haul.
Built for Longevity
UGP has been operating since 2013 - over a decade in a market where many suppliers have come and gone. They survived the 2021-2022 energy crisis when dozens of suppliers collapsed.
Their focus on service quality, financial prudence, and long-term relationships over aggressive growth is why they’re still here - and why they were our first supplier partner.
What Does UGP Offer Through Meet George?
Contract Options
| Product | Term | Best For |
|---|---|---|
| Smart Fix 1 | 12 months | Businesses wanting flexibility |
| Smart Fix 2 | 24 months | Balance of stability and review opportunity |
| Smart Fix 3 | 36 months | Budget certainty through price cycles |
| Smart Fix 4 | 48 months | Maximum fixed-price security |
All contracts include dedicated account management and access to UGP’s customer portal.
Renewable Energy Options
UGP offers 100% renewable electricity tariffs for businesses prioritising sustainability. Their green credentials include:
- Renewable electricity backed by REGOs (note: REGO-backed tariffs typically come with a small premium per kWh)
- “Together for Trees” sustainability initiative
- Carbon reporting support for ESG requirements
Smart Metering
UGP provides smart meter installation at no additional cost, enabling:
- Accurate billing based on actual consumption (not estimates)
- Real-time usage visibility
- Automated meter readings
- Better energy management insights
Smart meters align with UGP’s commitment to billing accuracy and transparency - no estimated bills, just actual consumption data.
How Does Meet George’s UGP Partnership Work?
Transparent Pricing
When you see a UGP quote on Meet George:
UGP Base Rate: 24.5p/kWh
Meet George Fee: +1.0p/kWh
─────────────────────────────
Your Total Rate: 25.5p/kWh
No hidden commission. No embedded uplift. You see exactly what UGP charges and exactly what we charge.
Our Fee vs Traditional Brokers
| Provider Type | Typical Commission | Visibility |
|---|---|---|
| Traditional broker | 2-4p/kWh | Hidden in unit rate |
| Meet George | 1p/kWh | Shown separately |
On a typical SME contract (50,000 kWh/year, 3-year term), that’s:
- Traditional broker: £3,000-£6,000 hidden commission
- Meet George: £1,500 transparent fee
Potential saving: £1,500-£4,500
AI Contract Analysis
Before you sign any UGP contract through our platform, our AI assistant George can:
- Explain every clause in plain English
- Highlight early termination fees
- Clarify auto-renewal terms
- Flag any unusual provisions
Our AI ensures you understand exactly what you’re signing - no jargon, no surprises.
Is UGP Right for Your Business?
UGP May Be a Good Fit If:
- You value service over rock-bottom pricing - UGP’s account management is genuinely excellent
- You want a named contact - Not everyone wants to deal with call centres
- You’re considering longer fixed terms - Their 3-4 year products provide budget certainty
- You want renewable options - 100% renewable electricity available
- You prefer smart metering - Free installation for accurate billing
UGP May Not Be Ideal If:
- Price is your only priority - UGP prioritises service and stability over rock-bottom rates
- You prefer pass-through pricing - Their all-inclusive model means you can’t benefit if network charges fall
- You need very high volume contracts - UGP serves ~2,700 customers, making them smaller than major suppliers
Questions to Ask Before Signing
Use these when reviewing any UGP quote:
-
“What is my exact contract end date and termination window?”
- Critical for avoiding out-of-contract rates
-
“What are the early exit fees if I need to leave?”
- Understand the cost of flexibility
-
“How are pass-through charges handled?”
- DUoS, TNUoS, capacity charges - fixed or variable?
-
“What happens at renewal if I don’t actively choose?”
- Understand the auto-renewal mechanism
-
“Can I see a breakdown of non-energy costs?”
- Ensure full transparency on all charges
Our AI assistant George can answer all of these based on the specific contract terms you’re offered.
How Do I Access UGP Through Meet George?
Step 1: Join the Platform
Sign up for Meet George access. UGP quotes are available to eligible UK businesses.
Step 2: Upload Your Bill
Our system extracts your MPAN (electricity) or MPRN (gas), your consumption data, and your current rates automatically.
Step 3: See Your Options
UGP’s quote appears alongside our full supplier panel. Every quote shows:
- Supplier’s base rate
- Our 1p/kWh fee (separate line)
- Total annual cost
- Contract terms summary
Step 4: Ask George
Not sure about something? Ask our AI assistant:
- “What’s the exit fee on this UGP contract?”
- “How does this compare to my current deal?”
- “Is the renewable option worth the premium?”
Step 5: Switch Online
Accept the quote and we handle everything. No phone calls. No sales pressure. You’re in control.
Conclusion
United Gas & Power represents a different approach to business energy - one built on service, stability, and long-term relationships rather than aggressive pricing and rapid growth.
Their 4.9-star Trustpilot rating across 900+ reviews isn’t an accident. They respond to every review. They provide dedicated account managers. They offer fixed, all-inclusive tariffs so you know exactly what you’ll pay. And they answered our calls when we were a startup nobody had heard of.
If you value service, want a named contact, and prefer budget certainty over chasing the lowest headline rate, UGP is worth considering.
Our platform shows you UGP alongside alternatives, so you can make the choice that’s right for your business.
Ready to See UGP’s Rates?
Compare quotes: Join the Meet George platform to see UGP’s current pricing alongside other suppliers - all with transparent fees.
Learn more about switching: Read our guide on how to switch business energy for the complete process.
Understand broker fees: See how hidden commissions work and why we show ours separately.
This article reflects publicly available information about United Gas & Power as of January 2026. UGP’s pricing, products, and terms may change - we recommend checking current offers through our platform.